Your privacy

Privacy Policy (updated 24 May 2018)

Zimfest Live takes the privacy of all its customers and users very seriously. The Festival strives to take great care with customer and user information.

This Privacy Policy outlines how your personal information is collected, used and treated as part of the terms and conditions of this site.

Zimfest Live may at any time change this policy by publishing a new version on the website. You accept that by doing this, Redcliff MGT Ltd has provided you with sufficient notice of the change.

Revising the Policy

We do make changes and adjustments to this Privacy Policy from time to time and will indicate at the top of this page when there has been a revision. Please check regularly for any updates as your continued use of this site and/or the services indicates your agreement with any changes we make.

Privacy

The Festival may collect certain specific personal information from our website, telephone calls and written correspondence to provide our customers and users with an individually tailored range of services.

Data Protection

We operate and are registered as Zimfest Live in accordance with current data protection legislation.

The information we collect

We may, for example, keep a record of your name, mailing address, home telephone number, mobile telephone number, e-mail address and preferences.

What do we do with your personal information?

We may use your personal information to inform you about forthcoming festival events, news and offers which may be of interest to you. You will receive information in the format(s) that you have requested, e.g. direct mail, e-newsletters and SMS alerts.

We may also use your personal information to communicate with you, for record keeping purposes, and in aggregate (and therefore anonymously) for market research purposes, to track activity on our website, to publish trends or to improve usefulness and content. If you have given your consent, we may also contact you to participate in general market research activity regarding the festival via telephone, e-mail or face-to-face.

Use and disclosure of personal information

Your personal information will be disclosed only to relevant representatives and working groups of Zimfest Live. Only necessary information is disclosed.

All reasonable steps are taken to ensure all information is accurate, complete and up to date.

We will not sell, distribute or disclose your information to third parties. However, from time to time, we may include information from a sponsor, partner or arts organisation.

Accessing and updating your personal information

A request for access to your personal information must be in writing addressed to the Head of Marketing at Zimfest Live. We will endeavour to grant access within 45 days.

Security of your personal information

We take reasonable steps to protect all of your personal information we hold from misuse and loss and from unauthorised access, modification or disclosure. This protection applies in relation to information stored in both electronic and hard copy form. You accept the inherent security risks of providing information over the internet.

Consent / Compliance

Your personal information will not be used for any unrelated purpose without your consent.

By disclosing your personal information to us, by using this website or by telephone or written correspondence, you consent to the collection, storage and processing of your personal information by Zimfest Live.

IP Addresses

Every time you connect to our website, we store web server logs which show your unique IP address. This identifies what you have looked at; whether the page request was successful or not; and which browser you used to view the pages. This data will only be used for statistical purposes and personalisation purposes only and helps to inform us about the usage of the site and how many hits we receive.

Cookies

Although currently not in use, we may use ‘cookies’ to identify you when you visit our website to build a demographic profile.

A ‘cookie’ is a small piece of information sent to by a web server to a web browser, which enables the server to collect information back from the browser. ‘Cookies’ are frequently used on websites and you can choose if and how a ‘cookie’ will be accepted by configuring your preferences and options in your browser.

If we use ‘cookies’ in the future we will not cross-match information collected through ‘cookies’ with other personal information to determine who you are or your e-mail address.

However if you disable ‘cookies’ you may not then be able to access all functions of our website.

Find out more about the use of ‘cookies’ at www.cookiecentral.com

Third party links/sites

You are able to access third party sites through links on our website. Any link to a third party site is provided for your information and convenience only. Zimfest Live is not responsible for and makes no representations concerning the condition of and content of, or products offered at the third party site or their commitment to Privacy Laws. Any link from Zimfest Live’s website does not indicate, expressly or impliedly, that Zimfest Live endorses the site or the products or services offered there.

If you access a third party site, it is at your own risk.

How to unsubscribe

You can unsubscribe from any or all of Zimfest Live’s services at any time, just click on the relevant links on our website.

Contact details

If you have any questions or concerns about the way in which we handle your personal information, please contact the Head of Marketing at Zimfest Live 39 Mark Rd, Hemel Hempstead HP2 7DN, email events@zimfestlive.com