FAQ's

Can I buy a ticket on the day?

‍If the event isn’t sold out at the time of doors opening there will be some tickets available to purchase at the ticket desk. But to avoid disappointment do purchase your tickets well in advance. Remember you can save up to 35% per adult ticket by doing this.  

‍I have an e-ticket. What do I need to do?

‍If you purchased a ticket from our Online Shop you will have been sent an e-ticket by email. All you need to do is print it out or bring it on your phone (please ensure the barcode is visible) with your confirmation email including the order number, valid ID or proof of address, and entry is yours!  

‍Help! My tickets haven’t arrived!

‍If you have not received an e-ticket by email, please check your spam folder in the first instance. You can download your tickets at any time by logging in to My Account in the Online Shop where on viewing your order you will find a button to click and download your tickets. If you are still having trouble then email events@zimfestlive.com with ‘Ticket not arrived’ in the subject heading. Please be aware that we will be unable to receive/respond to emails after midday on Friday 2nd August 2019. Any queries raised after this point may not be resolved, so please bring all correspondence and confirmation emails and we’ll try our best to resolve any issues at the ticket desk.  

‍I don’t have a car, what are my travel options?

‍Please click here to find out how to get to the festival.  

‍Is there a car park at the festival?

‍Yes. However parking permits are limited and are cheaper if bought in advance. Click here for parking permits.  

‍When is my favourite artist playing?

‍A rough guide to artists’ performance times is available on our Line-up page which lists the bands in reverse order of appearance. Click here for the full line up.

Exact timings will be provided in the festival program and clearly displayed throughout the festival. The first band will start soon after the festival opens. The last act starts at around 9pm.  

‍Can I bring a camping chair?

‍Yes.

‍Can I bring a picnic?

NO! We will have some fantastic caterers on site. There will be an exception for kids and special dietary requirements.

‍Can I bring my own alcohol? No!

This is due to the licensing restrictions. If you do bring any alcohol, we will have to dispose of it. Remember, there will be a large fully stocked bar.  

‍Will there be child-care for children?

‍All children under 18 must attend the festival with an adult. Please keep your children under supervision at all times, even in the children activity areas.  

‍What are the festival hours?

‍The festival starts at 12pm and ends promptly at 10.30pm.

There will be strictly no re-entry, once visitors leave they will not be allowed back in. Last entry is 7PM.

‍When do I need to leave the site?

‍Please leave the site as soon as the headline act finishes at 10:30pm.  

‍Where can I read your Terms & Conditions and Privacy Policy?

‍Visit www.zimfestlive.com/terms-and-conditions. You can also read our Privacy Policy here www.zimfestlive.com/privacy-policy

‍Do you have Lost Property?

‍Yes. If you find any lost property or have lost something yourself, please hand in or check with the Information Tent on site. If you’ve already left the festival, contact events@zimfestlive.com. Items will be kept for one month after the festival. Anything not claimed within this time will be given to charity or disposed of.